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Contact Us

Questions about sizing, orders, custom work or shipping? We're here and happy to help — usually within 2 hours.

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Call Us
+91 9713921016
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Email Us
support@bighand99.shop
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Fill in the form and we'll get back to you within 24 hours (usually much sooner!).

We reply within 24 hours · Mon–Sat, 10AM–7PM IST

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For urgent queries, WhatsApp us directly at +91 9713921016.

Reach Us Directly

Multiple ways to get in touch — pick what works best for you.

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Customer Care
+91 9713921016
Mon–Sat, 10AM–7PM IST
Calls & WhatsApp
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Email Support
support@bighand99.shop
Response within 24 hours
7 days a week
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Our Store Address
House No 20, Huzur, 5th Floor
Islam Pura, Bhopal
Madhya Pradesh — 462001
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Frequently Asked Questions

Quick answers to things customers ask us most often.

Ready-to-ship items take 2–5 business days across India and 5–12 days internationally. Made-to-order pieces take 2–4 weeks. Bridal orders take 3–4 weeks.
Yes! WhatsApp us your measurements and we'll create a piece tailored just for you. Custom orders take 3–4 weeks and are available on most styles.
We offer 14-day exchange on unused items with original tags and packaging intact. See our Return & Exchange Policy for full details.
Yes — we ship to 40+ countries via FedEx and DHL. Free international shipping on orders above USD 180. View full shipping policy →
COD is available across most Indian pin codes for orders up to ₹20,000. A ₹49 handling fee applies. COD is not available for international orders.
Absolutely! We work with retailers, stylists and event planners. WhatsApp us or select "Wholesale / Bulk Order" in the contact form above for a custom quote.
Yes! Our Platinum loyalty members get a free bridal styling consultation. Others can book a session by contacting us — we'd love to help you find your perfect look.
Once dispatched, you'll receive an email and SMS with your tracking link. You can also WhatsApp us your order number and we'll update you within 2 hours.