🇮🇳
Domestic Shipping — India
| Order Value | Payment Method | Shipping Charge |
|---|---|---|
| ₹999 and above | Prepaid (UPI / Card / NetBanking) | ✓ FREE Delivery |
| Below ₹999 | Prepaid | ₹99 |
| Any amount | Cash on Delivery (COD) | ₹49 additional |
💡 Tip: Add items worth ₹999 or more and pay online to get completely free shipping anywhere in India. COD adds ₹49 to cover handling costs.
✈️
International Shipping
| Order Value | Shipping Charge |
|---|---|
| USD 180 and above (~₹15,000) | ✓ FREE International Shipping |
| Below USD 180 | ₹1,500 (approx USD 18) |
We currently ship to these countries:
🇺🇸 USA
🇬🇧 UK
🇦🇪 UAE
🇦🇺 Australia
🇨🇦 Canada
🇸🇬 Singapore
🇲🇾 Malaysia
🇶🇦 Qatar
🇸🇦 Saudi Arabia
🇳🇿 New Zealand
🇨🇭 Switzerland
🇩🇪 Germany
🇫🇷 France
🇳🇱 Netherlands
🇯🇵 Japan
🇰🇼 Kuwait
+ 25 more
Not seeing your country? WhatsApp us and we'll check availability for you.
⏱️
Dispatch Timelines
Dispatch time is the time taken to prepare and pack your order before it is handed to the courier. This is separate from transit time.
1
Ready to Ship Items
In-stock products that are packed and ready. Most accessories, jewellery, sandals and some sarees fall in this category.
📦 2–5 Business Days
2
Made-to-Order Items
Products crafted after your order — includes most sarees, gowns and light lehengas. Each piece is hand-finished by our artisans.
🧵 2–3 Weeks
3
Bridal & Heavy Embellishments
Bridal lehengas, zari and zardozi work, heavy embroidered sets — these require extensive handwork and quality checks before dispatch.
💎 3–4 Weeks
Business days are Monday–Saturday, excluding public holidays. Orders placed on Sunday are processed from Monday.
📍
Transit Times After Dispatch
| Destination | Estimated Transit Time |
|---|---|
| 🏙️ India — Metro cities (Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata) | 2–4 Business Days |
| 🌆 India — Tier 2 & 3 cities | 4–6 Business Days |
| 🏡 India — Remote / Rural areas | 5–8 Business Days |
| ✈️ International — USA, UK, UAE, Australia, Canada | 5–8 Business Days |
| ✈️ International — Other countries | 7–12 Business Days |
Transit times may be affected by local holidays, customs clearance (international), weather delays, or peak seasons (Diwali, wedding season, Christmas). We will keep you informed via email and SMS.
🚚
Our Courier Partners
Bluedart
Premium domestic delivery. Fast and reliable coverage across India including metro and Tier 2 cities.
Delhivery
Wide pan-India coverage including remote locations. Real-time tracking available.
FedEx International
Fast international shipping to USA, UK, UAE, Australia and 20+ countries with end-to-end tracking.
DHL Express
International express delivery for Canada, Singapore, Malaysia, Europe and more.
The courier partner is assigned automatically based on your delivery location for the fastest possible delivery.
🛃
Customs & Import Duties
For international orders, customs and import duties may be levied by the destination country's government. These charges are not included in our product or shipping prices and are the responsibility of the recipient.
Customs Declaration
We declare the correct value of goods on all shipping documents. We do not undervalue packages for customs purposes.
Customs Delays
International shipments may be held by customs for inspection. This is outside our control and can add 2–5 business days to delivery.
Undeliverable Orders
If a package is returned due to customs rejection or refusal to pay duties, return shipping costs will be deducted from any refund.
Address Changes
Once dispatched, we cannot redirect shipments. Please ensure your delivery address is correct before placing the order.
📞
Track Your Order
Once your order is dispatched, you will receive an SMS and email with your tracking number and courier details. You can track your shipment directly on the courier's website.
Email Confirmation
Dispatch email with tracking link is sent within 24 hours of shipment.
SMS Updates
SMS alerts at key stages — dispatched, out for delivery, delivered.
Having trouble tracking your order? Chat with us on WhatsApp or email support@bighand99.shop with your order number and we'll update you within 2 hours.