Return & Exchange Policy

At Bighand India, we want every customer to be completely happy with their purchase. We understand that buying ethnic and bridal wear online can be challenging — colours may look slightly different on screen, sizes may vary, or you may simply want a different style.

That's why we offer a 14-day hassle-free exchange policy for domestic (India) orders. Please read this policy carefully before initiating an exchange request.

To be eligible for an exchange, all of the following conditions must be met:

The following product categories are strictly non-returnable due to hygiene, customization, or final-sale reasons:

• Jewellery & Hair Accessories — earrings, nose rings, bangles, hairpins (hygiene)
• Customised & Stitched Garments — any item tailored to your measurements
• Blouses stitched to your size
• Masks and intimate wear
• Sale items discounted above 40% (labelled "Final Sale")
• Combo & Bundle deals unless the entire combo is returned together
• Gift cards & store credit vouchers
• Digital downloads (e-gifting, digital vouchers)

Follow these simple steps to initiate your exchange request:

We sincerely apologise if you received a defective, damaged, or incorrect item. This is our highest priority to resolve.

• Report within 48 hours of delivery by emailing photos to support@bighand99.shop or WhatsApp +91 9713921016.
• Attach clear photos of: (a) the defect or wrong item, (b) the shipping label, (c) the packaging.
• We will review and respond within 12 business hours.
• Resolution options: Free replacement with priority dispatch OR full refund to original payment method within 5–7 business days.
• Reverse pickup is arranged FREE of charge by us.

We ship to 40+ countries worldwide. Please note our international exchange policy differs from domestic:

Improper packaging can lead to exchange rejection. Please follow these guidelines carefully:

• Use the original polybag or box the item arrived in, if possible.
• Wrap delicate items (lehengas, sarees with embroidery) in tissue paper to prevent snags.
• Ensure all tags are still attached to the garment, not just inside the package.
• Include a handwritten note inside: Order ID, your name, phone number, and reason for exchange.
• Do not use staples or sharp objects that may damage the fabric.
• For bridal sets: all components (lehenga, dupatta, blouse) must be returned together.
• Seal the package securely with tape on all sides.

If your requested exchange size/style is out of stock, we will offer Store Credit equal to the value of the returned item.

• Store Credit is valid for 6 months from the date of issue.
• Can be used on any product across bighand99.shop.
• Store Credit is non-transferable and cannot be redeemed for cash.
• Any balance unused after 6 months will expire without refund.
• Store Credit can be combined with discount codes for additional savings.

We understand the significance of bridal purchases. Our bridal exchange policy has some additional provisions:

• Bridal lehengas above ₹15,000 get an extended 21-day exchange window (vs standard 14 days).
• A dedicated bridal styling consultant is assigned for all orders above ₹20,000 — contact us before ordering to confirm shade, size, and customizations.
• Custom bridal pieces (tailored to your measurements, custom embroidery, custom colour) are strictly non-exchangeable unless defective.
• We strongly recommend using our WhatsApp consultation service before placing bridal orders to avoid size/shade mismatches.
• Bridal items should be inspected at the time of delivery in presence of the delivery executive if possible.

Q: Can I exchange an item I received as a gift?
Only the original purchaser can initiate an exchange. The order ID and registered email/phone are required.

Q: What if my preferred size is out of stock?
We will offer Store Credit valid for 6 months. If new stock arrives within that period, you can use the credit to purchase.

Q: Can I exchange a sale item?
Items discounted up to 40% are eligible for size exchange only (no style change). Items discounted above 40% are Final Sale and not exchangeable.

Q: What if the courier loses my return shipment?
If we arranged the reverse pickup and the item is lost, we take full responsibility. If you shipped independently, please file a claim with your courier and share the tracking details with us.

Q: Can I do multiple exchanges on the same order?
Each order item can be exchanged once only. Please choose carefully after the first exchange.

Q: Is the ₹150 reverse pickup charge refundable?
The ₹150 reverse pickup charge for size/style exchanges (customer's choice) is non-refundable. No charge applies for defective or wrong items.

Q: How do I track my exchange order?
Once dispatched, you'll receive a new tracking number via email and WhatsApp. You can also check status in your account at bighand99.shop/account.html.

Q: What if I ordered the wrong size by mistake?
Contact us within 12 hours of order placement to modify — we can change the size before dispatch at no extra charge. After dispatch, the standard 14-day exchange process applies.