Privacy Policy

Bighand India ("we", "us", "our") operates bighand99.shop and is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights over it.

This policy applies to all personal data we process whether online (via our website, emails, or WhatsApp) or offline (via phone interactions). By using our website or placing an order, you consent to the practices described in this policy.

We collect personal data in the following categories:

We use your personal data only for the purposes listed below, and only to the extent necessary:

• Order Fulfilment: Processing, dispatching, and delivering your orders. Sharing necessary details with our courier partners.
• Payment Processing: Verifying transactions and preventing fraud (we never see full card details).
• Account Management: Creating and maintaining your account, order history, and wishlist.
• Customer Support: Responding to queries, managing returns/exchanges, and resolving disputes.
• Marketing (with consent): Sending newsletters, product recommendations, sale alerts, and promotional offers. You can unsubscribe at any time.
• Website Improvement: Analysing usage data to improve site performance, navigation, and product offerings.
• Legal Compliance: Complying with applicable Indian and international laws, including tax regulations, consumer protection laws, and court orders.
• Fraud Prevention: Detecting and preventing suspicious activity, duplicate accounts, and payment fraud.
• Personalisation: Showing relevant product recommendations, recently viewed items, and personalised offers.

Our website uses cookies and similar tracking technologies to enhance your browsing experience.

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

We share your data only with trusted service providers who are essential to our operations. We never sell your data.

All third-party service providers are contractually required to protect your data and use it only for the specified purpose.

We implement industry-standard technical and organisational security measures to protect your personal data:

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using HTTPS/TLS.
• Secure Payment Processing: All payments are processed via PCI-DSS compliant gateways. We never see or store complete card information.
• Access Controls: Employee access to customer data is restricted on a need-to-know basis with role-based permissions.
• Regular Security Audits: Our systems are regularly reviewed and updated to address potential vulnerabilities.
• Data Minimisation: We only collect and retain data that is strictly necessary for the stated purpose.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

When data is no longer needed, we securely delete or anonymise it.

Bighand India is based in India and your data is primarily stored and processed in India. However, some of our third-party service providers (e.g., Google Analytics, Meta) may process data in other countries.

• For customers in the European Economic Area (EEA), UK, or other regions with specific data protection requirements, we ensure transfers comply with applicable regulations through appropriate safeguards.
• International customers by using our website consent to their data being transferred to and processed in India.
• We apply the same privacy standards regardless of where data is processed.

Our website and services are intended for users aged 18 years and above. We do not knowingly collect personal data from children under 18.

• If you are under 18, please do not register or make purchases without parental or guardian consent.
• If we become aware that we have inadvertently collected data from a child under 18, we will delete it promptly.
• Parents or guardians who believe their child's data has been collected should contact us at support@bighand99.shop immediately.

You have the following rights over your personal data. To exercise any of these, email us at support@bighand99.shop:

We will respond to all data rights requests within 30 days. Complex requests may take up to 60 days — we will inform you if an extension is needed.

With your consent, we may send you:

• Order confirmations, shipping updates, and delivery notifications (transactional — cannot be opted out)
• Promotional emails about new collections, sales, and offers
• WhatsApp messages about your orders and support replies
• SMS notifications for delivery updates

How to Opt-Out of Marketing:

• Click "Unsubscribe" in any marketing email
• Email us at support@bighand99.shop with subject "Unsubscribe"
• WhatsApp us "STOP" at +91 9713921016
• Update preferences in your account at bighand99.shop/account.html

Our website may contain links to external websites (social media, payment portals, courier tracking pages). These third-party sites have their own privacy policies, which we have no control over.

• We are not responsible for the privacy practices or content of third-party websites.
• We recommend reviewing the privacy policy of any external site you visit.
• Links to social media platforms (Instagram, Facebook, Pinterest, YouTube) are governed by their respective privacy policies.

For customers in the European Economic Area (EEA) or United Kingdom, we process your data under the following legal bases:

For Indian customers, data processing is governed by the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

• The "Last Updated" date at the top of this page will always reflect the most recent version.
• For material changes (those that significantly affect your rights), we will send an email notification to registered users at least 14 days before the change takes effect.
• Continued use of our website after the effective date of changes constitutes acceptance of the updated policy.
• Previous versions of this policy are available on request.

For any privacy-related questions, data rights requests, or concerns, please contact: